Refund policy
Last updated Questions? support@decomall.gift
On this pageIf we can't deliver
If we can't deliver
In short: An item we can't deliver is refunded to your original payment method, and you keep everything that was delivered.
If an item in your order can't be delivered, for example because it left the Discord Shop, we refund that item to your original payment method. You keep every item that was delivered. Card refunds usually show up within 5 to 10 business days, depending on your bank. Crypto refunds are sent in the currency you paid with.
Delivered gift links
In short: A delivered link works right away for anyone who has it, so it can't be returned or refunded.
Gift links work the moment they're delivered and can be redeemed by anyone who has them, so delivered links can't be returned or refunded.
If a link doesn't work
In short: Contact us within 47 hours of delivery with your order reference and a screenshot. We'll check it, then replace or refund the item.
If a gift link you received won't redeem, contact us within 47 hours of delivery with your order reference and a screenshot of the error. We'll check it and replace the item or refund it.
How to ask
In short: Message us on Discord or by email with your order reference, and talk to us before opening a dispute with your bank.
Message us on Discord or email support@decomall.gift with your order reference. Please talk to us before opening a dispute with your bank. It's faster for you.